Dear Mr. Godgart,
I would like to congratulate you and your team in your recent update for AutoTask to allow for two-factor authentication. It is good to see organizations who take responsibly for safeguarding their client’s business information assets, and the addition of an optional strong authentication credential really helps to solidify that. Professional services automation (PSA) solutions, especially when managed online, have such critical and sensitive information that is easily accessed from anywhere, at any time. The misuse of a shared, stolen or easily guessed password make it a big risk to the IT services industry, and your development of a more effective identity assurance solution is a welcome change from the attitudes of many of your competitors who feel a password is “enough” in an industry where we know that isn’t so.
Bob, we share many of the same customers. I have several clients who continue to ask me on a regular basis to add support for AutoTask, as they want to use the same AuthAnvil token to authenticate to all their client networks as well as their PSA and RMM tools. We already provide solutions to help many of these IT firms out, but AutoTask is one of those hosted solutions we just don’t have the ability to secure without your support.
It has come to my attention that your architects have done a great job in engineering a strong authentication subsystem in the back end which allows for the capacity of supporting more than one token method or provider. That is great news, and a smart decision. I am unsure if you are aware, but we use the same CRYPTOCard KT-1 tokens for our own solution, but reprogrammed and the code rewritten to be more usable and elegantly deployed for the small and midsized business market which we focus on. Driven through a simple web services infrastructure, we can add two-factor authentication to pretty much any web based application in just a few minutes.
This brings me to the purpose of this email. Bob, I would like to offer an open invitation to work with you and your team to add AuthAnvil web service support into AutoTask, and maybe even extend AutoTask to use other two-factor authentication solutions through open standards like RADIUS. With cooperation from Mark Crall and his crew at Tech Care Team (a mutual client who would really like to see such support and is willing to act as a test site) we would welcome the opportunity to work with you to make this happen. Clients who currently host their own AuthAnvil Strong Authentication System could centrally manage all their user access to all customer networks, and their LOB PSA tools like AutoTask from the AuthAnvil console. If a staff member leaves or changes roles, a simple click in AuthAnvil will revoke that staff member’s access to all systems simultaneously, including AutoTask. This breaks the shackles of the different password silos our clients routinely have to live with, and is a great benefit to all our mutual clients now, and in the future.
If you would like to discuss this further, please feel free to send me an email at email@example.com or give me a call at (888) 407-4285 x704 at any time. Alternatively, if you are ready to go, feel free to have your development team reach out to me. We could have AuthAnvil support wired in the next day or two, and turned over to your quality assurance team for review. :-)
Scorpion Software Corp.